Privacy Policy
Last updated: February 13, 2026
ADAT Helpline - Mental Health Service ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how our treatment center at 3044 S Cicero Ave, Cicero, IL 60804 collects, uses, and safeguards your information when you visit our website (adtrhelpline.store) or interact with our facility.
1. Information We Collect
Information You Provide
- Name, phone number, and email address when you contact us or request information
- Insurance information when you request insurance verification
- Health-related information provided during admissions inquiries
- Any other information you voluntarily provide through phone, email, or in-person interactions
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about our treatment programs
- Process admissions and insurance verification requests
- Provide and improve our addiction treatment services
- Communicate with you about your care or potential care at our facility
- Analyze website usage to improve our online resources
- Comply with legal and regulatory requirements
3. HIPAA Compliance & Protected Health Information
ADAT Helpline complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state regulations regarding the protection of health information.
- Protected Health Information (PHI): Any health-related information you provide to our treatment center is treated as PHI and protected under HIPAA regulations.
- 42 CFR Part 2: As a substance abuse treatment facility, we also comply with federal regulations governing the confidentiality of substance use disorder patient records.
- Minimum Necessary Standard: We only access, use, or disclose the minimum amount of PHI necessary to accomplish the intended purpose.
- Notice of Privacy Practices: A complete Notice of Privacy Practices is provided to all patients upon admission to our facility.
4. Your Rights Regarding Health Information
As a patient or prospective patient, you have the right to:
- Access your health records maintained by our treatment center
- Request corrections to inaccurate health information
- Request restrictions on how your health information is used or disclosed
- Receive an accounting of disclosures of your health information
- Request confidential communications through alternative means or locations
- File a complaint if you believe your privacy rights have been violated
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- With your consent: When you provide written authorization for disclosure
- For treatment purposes: With other healthcare providers involved in your care, with your consent
- For payment purposes: With insurance companies to process claims, with your authorization
- Legal requirements: When required by law, court order, or regulatory authority
- Emergency situations: To prevent serious harm to you or others
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls limiting information to authorized personnel
- Regular security assessments and staff training
- Physical security measures at our Cicero facility
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
11. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your rights regarding your personal or health information, or want to file a privacy complaint, please contact us:
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.